Refund Policy
At Al Tabraiz, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free refund policy to ensure your peace of mind.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
– The item(s) you wish to return are in their original condition, unused, and with all original tags attached.
– You initiate the return process within 15 days of receiving your order.
2. How to Initiate a Refund
To initiate a refund, please follow these steps:
– Contact our customer service team at [email address] to request a return authorization.
– Pack the item(s) securely in their original packaging and include a copy of the original order invoice or packing slip.
– Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer.
3. Refund Process
Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund within 15 business days.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution’s processing times.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process outlined above for returns. Once we receive your returned item(s), we will process the exchange and ship the new item(s) to you as soon as possible.
5. Non-Refundable Items
Please note that certain items are non-refundable, including:
– Customized or personalized items
– Gift cards
– Sale or clearance items
6. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact our customer service team at info@altabraiz.com. We are here to help you and ensure your satisfaction with every purchase.